March Blog
As the editor of Swedish Press I may be forgiven for being partial to most things Swedish. It's my job to give you Sweden "warts and all" but I know that I tend to expand on the positive side because I think that there is a lot this continent could learn from little Sweden.
On a personal level I am impressed by things like the solidly built houses, the high level of workmanship, the efficient banking system, the postal service, and the recycling systems among other things.
Until now I have also been very partial to the service I have got from my insurance company in Sweden compared to insurance companies here (like when Swedish Press had a break-in) but I am not so sure about this anymore.
We have had two break-ins in our little cottage in Östergötland. The first was fifteen years ago and the thieves got away with all my Karl Johan armchairs and other odds and ends. The insurance company was very helpful and paid us the full replacement value for the stolen goods. In fact the following summer when we realized that there were some Karl Johan stools that were also missing, the insurance company swiftly settled that claim too.
I always talked about this "positive" Swedish insurance story when I heard stories about how some North American companies behaved. I myself had a company tell me to either double my premiums or die before the age of 69 if I wanted to maintain my life insurance at the agreed upon level!
Back in Sweden we had another much more devastating break-in in our cottage in April. This time the thieves must have had a lot of time as they had expertly gone through absolutely everything and taken anything of value. They had even managed to find all our hiding places. Many things, like miniatures of my mother, had a primarily nostalgic value, but there was a lot of very valuable stuff that we had not brought with us to Canada. You just don’t risk shipping valuable glass and porcelain.
After getting expert appraisals of the most important objects we realized that we had been underinsured. The value of all that we had lost was double the amount we were insured for. Resigning ourselves to the loss, we presented our claim to the insurance company only to find out that it would pay out only 50 percent of the amount we were insured for, citing as a reason that we had been underinsured.
I take full responsibility for this. Living abroad, I have been out of touch with the Swedish antiques market and hence not updated the insurance accordingly. At the same time I feel that the insurance company should at least compensate me up to the value I am insured for minus the deductible. I get furious when I think of all the years that I have dutifully paid the hefty premiums only to be rewarded in this way. I think I could even make a case for coming out ahead if I had saved on the premiums all these years.
I guess the lesson here is that insurance companies ultimately put their owners and employees ahead of those they are supposed to give protection to. So be warned!
Have a nice March
Anders



